Evaluating the effectiveness of a consumer financial compliance training program
File(s)
Date
2019Author
Jenkins, Wanda L.
Publisher
University of Wisconsin--Stout
Advisor(s)
Dresdow, Sally
Metadata
Show full item recordAbstract
The effectiveness Company XYZ compliance training program had never been assessed even though the company has had a compliance training program for the past five years. This study examined how effective the compliance training at Company XYZ was based on Kirkpatrick's four levels of training evaluation. Research was conducted via reactionary data from current employees as well as the compliance department. It also examined compliance training quiz data using a control group that was compared to existing employee quiz data. Recommendations included restructuring of the compliance trainings to include more role relevant applications such as scenario-based training and restructuring of compliance quizzes to reflect the objectives of the compliance trainings.
Subject
Compliance
Employees
Permanent Link
http://digital.library.wisc.edu/1793/79620Description
Plan B