Proactive approach to the application of quality cost data
File(s)
Date
2014-04Author
Boateng, Raymond
Franzone, Marcus
Publisher
University of Wisconsin--Stout. Research Services
Advisor(s)
Plum, David M.
Metadata
Show full item recordAbstract
Philip Crosby established the widespread ‘Quality Costs’
accounting system. It allows management to track the
prevention, appraisal, internal, and external failure costs of an
organization. The trend information is invaluable to assure the
organization’s efforts in its continual improvement and profit
maximization. Often missing from the endeavor is the related
prioritization and corrective action model. In addition ‘hidden
costs’ are often overlooked. A literature search has exposed the
pros and cons of the existing ‘Quality Cost’ approach. Based on
the literature findings, this paper presents elements of a model
for a more proactive utilization of data and discussion of total
actual costs.
Subject
quality
prevention
failure
costs
appraisal
Permanent Link
http://digital.library.wisc.edu/1793/77433Citation
Franzone, M. & Boateng, R. (2014). Proactive approach to the application of quality cost data. University of Wisconsin-Stout Journal of Student Research, 13, 242-257.