The level of technical skills and management competency demanded by the hospitality industry as perceived by hospitality recruiters 1998
File(s)
Date
1999Author
Miranda, Pablo
Publisher
University of Wisconsin--Stout
Advisor(s)
Davies, Robert
Metadata
Show full item recordAbstract
This study examined the hospitality recruiter’s perception of hospitality education training in relation to industry-site based training programs. This study investigated the recruiter’s perception of where and when the selected topic areas were best learned. A questionnaire was given to eighty three hospitality recruiters that attended the 1998 Career Conference at the University of Wisconsin-Stout in Menomonie, Wisconsin. All of the subjects were hospitality recruiters who have experience recruiting on college campuses. The population for this study was selected by using cluster sampling, based on the recruiter’s understanding of what colleges should offer in terms of training and what industry should provide in terms of training for the college graduates. The questionnaire about hospitality recruiters was divided into four sections: demographic data, training and education, skills best learned in college or industry, and skills needed by graduates when entering the industry. It was found that five of the most important skills needed by college graduates as ranked by hospitality recruiters are: employee relations, leadership, guest services, staffing, and conflict management. Also the study found that industry should play an instrumental role in developing contemporary and applicable curriculum. It is recommended that education focus the curricular content to meet the contemporary needs of industry, and industry should assist education to develop educational programming that could in turn limit training costs and operational costs. Education and industry should consider the following:
• Hospitality educators need to evaluate their curriculum to assume that their graduates are introduced to the theories, concepts and technical aspects of their profession. This review and curriculum modification will enable the graduate to meet the expectations of industry.
• The hospitality industry must work with education to deliver the curriculum content that needs the current and future needs of the firm, industry and individual career of their employees.
Permanent Link
http://digital.library.wisc.edu/1793/39289Description
Plan B